Tools and connectors
Business capabilities under control
Connectors link Guidia to CRM, messaging, calendars or ticketing when you configure them for your organisation.
Activation
Each integration family exposes OAuth scopes or secrets you enter in the console. Nothing is callable until the connection validates.
You then choose per agent which modules remain enabled in the studio.
Automation
Webhooks and standard payloads let backends react to Guidia events without using the UI.
Use these hooks to sync tickets, leads or internal logs.
Operational safety
Keeping the enabled tool list short limits what can happen during a chat. That is an explicit product setting, part of normal tuning.