Your sources powering answers

You import files, plain text or URLs using the flows shipped in the product. A scope (support, product experience, etc.) defines where that content applies.

Light metadata such as titles, tags or categories helps teams partition libraries.

Text is split into segments stored for retrieval during a conversation. After substantive edits, reindexing refreshes what agents can quote.

Responses anchor on relevant passages from your documents instead of generic wording.

Treat obsolete docs like any help centre source: the console lets you disable or replace a record without redeploying the widget.