Analytics
Measure usage and satisfaction
Metrics come from events already stored for your organisation: conversations, lead funnel and post-session surveys.
Operational view
The dashboard summarizes conversation volume, in-flight status, lead capture and linked ticket health.
Daily charts highlight recent activity without manual exports.
Perceived quality
End-of-session forms feed CSAT and NPS aggregates plus declared sentiment distribution.
You can compare results by deployment mode (showcase versus embedded widget) when both exist.
Exploration
Top intents and subjects help product teams prioritize docs or UX fixes.
Reporting stays in the console; pipe data to your warehouse through exports or webhooks when your process requires it.