Sales agent: capabilities

Advise and sell

• Needs discovery, presentation of the right products with real photos, variants, prices and stock.
• Clear comparison of 2 to 3 products; information lookup (materials, care, durability) in your product pages and your knowledge base.
• Objections, negotiation within the limits you set (discount, written offer with a validity period), light humor, natural tone.
• Recommendations and bundles based on your sales rules; your selling points and mandatory disclosures are respected.
• It remembers the visitor's choices from one conversation to the next and asks before reapplying them.

Real cart

• Add, remove, quantities, total and checkout, by voice or in writing; the widget cart is your store's cart (Shopify, WooCommerce, PrestaShop, Magento, Salla, Zid…).
• Prices, variants and stock re-read live from the store when adding or checking out.
• The negotiated discount is applied to the merchant cart; orders are attributed to the conversation.

After the sale

• Delivery estimate and order tracking (order number + email or phone).
• Return or refund request according to your policy, B2B quotes.
• Back-in-stock alert, abandoned cart reminder (with the visitor's consent), continuation on WhatsApp.

What the agent never does

• Take a payment: payment happens in your store's checkout.
• Make up a price, a discount, a lead time or a feature.
• End a Live session, unless the visitor says goodbye or leaves.